Whilst we have structured our websites so that, in general, you can visit us on the Web without having to identify yourself or reveal any personal information. There are times where we will need to collect personal information.
2. Your acknowledgement and consent
By providing your personal information to us:
- you consent to the collection, use and disclosure of your personal information as described in this Privacy; and
- you acknowledge that you are over 16 years of age (or if you are not over the age of 16, your parents or guardians have consented to the collection of your personal information)
- APP means the Australian Privacy Principles prescribed by the Privacy Act.
- C-COR means C-COR Broadband Australia Pty Ltd, C-COR Solar, IPCOR and any other Related Entity
- Personal Information means any information or an opinion (whether true or not), which either directly or indirectly identifies you, or from which your identity can reasonably be determined, or which is about
- Privacy Act means the Privacy Act 1988 (Cth).
- Sensitive Information means personal information that includes information about your racial or ethnic origin, political opinions, membership in a political association, religious or philosophical beliefs or affiliations, membership in a trade union or professional or trade association, genetic or biometric data, sexual preferences or practices, criminal record, or health, or other “sensitive information” as defined in the Privacy.
- Related Entity has the meaning given to that term in the Corporations Act 2001 (Cth).
- We, us and our means, as the context requires, C-COR or any of its authorised representatives.
- You and your means, as the context requires, a natural person whose personal information we have knowingly.
4. What personal information we collect and hold
4.1 Personal Information
We collect personal information that is necessary to support one or more of our functions or activities and provide our services to you, or to comply with the law.
The types of personal information that we collect depends on how you interact with us. Examples of the personal information we collect, and hold are:
- contact information
- drivers’ licence number
- financial information
and any other personal information that you, or a person ostensibly authorised by you, submits to us, or any other information that we consider is necessary to perform our functions, activities and services and any other personal information that we are authorised by law to collect.
Unless you provide certain personal information to us, you will not be able to obtain the benefit from our activities or functions.
4.2 Sensitive Information
The collection and holding of sensitive information have additional protections under the law. In general, we do not collect sensitive information. However, we may collect sensitive information about you if you consent to us doing so, and the information is reasonably necessary for one or more of our functions or activities or is otherwise required by law.
We will not use or disclose your sensitive information other than as allowed by the law or with your consent.
4.3 Unsolicited information
If we receive unsolicited personal information about you, then unless it is reasonably necessary for one or more of our functions or activities, or we are otherwise permitted or required by law to retain it, we would de-identify or destroy it as soon as practical, provided it is lawful and reasonable for us to do so.
5. How do we collect and hold personal information?
We collect your information in several ways, including:
- where you provide information directly to us or a Related Entity via telephone, email, SMS, our website, social media or post
- where you attend one of our offices, we may collect security camera footage
- where you provide information directly to us or a Related Entity during sales, marketing or public events
- where you complete feedback forms
- where you interact directly with our employees and such other persons acting for us or on our behalf, such as our contractor engagement team, customer service teams or human resources team
- from our contractors and any of their employees, or from entities that have been in contact with you in relation to products or services that we offer
- from principal contractors and any of their employees
- from related entities in our corporate group; and
- from publicly available sources
6. Purpose of collection, use and disclosure
We will only use or disclose your personal information for the primary purpose of conducting our business and for the purpose for which it was collected or as consented to and/or as set out below.
You consent to us or a Related Entity using and disclosing your personal information:
- to confirm your identity
- to confirm the location at which you may want us to deliver goods and services
- to assess and manage the delivery of goods and services, including in particular, solar panel and battery installation and maintenance
- to enable product suppliers and service providers appointed or contracted by us or by our Related Entities, to fulfil their obligations, and manage their ongoing provision of related services to you
- delivering services and company updates to you to inform you about new goods or services or information about projects being undertaken
- conducting credit checks with credit reporting bodies
- assessing an application to us for credit
- providing information to debt collection agencies, solicitors and legal representatives for the purpose of recovering debts
- managing customer accounts and billing
- conducting satisfaction surveys
- compiling and maintaining mailing lists derived from our website or our hardcopy forms and communicating with persons on those lists
- collection and disclosing personal information to related bodies corporate for purposes consistent with these purposes
- fulfilling contractual obligations to clients, and to you
- fulfilling obligations to, and cooperating with, our government authorities; and
- where you otherwise provide your consent, whether express or implied
We do not have access to your credit card or account details and the information is not stored electronically in our systems. If Credit Card or other Financial information is required, these are managed by our payment gateway provider, who have high levels of security and strong reputations. Our gateway provider (SecurePay) holds and stores credit card or account details in accordance with the requirements of the Privacy Act and the APPs and any other applicable industry standard, including the Payment Card Industry Data Security Standard.
All other access to your personal information is strictly limited to our professional staff who are responsible for processing and reporting on this data.
7. Can you choose not to disclose your personal information?
When you engage in certain activities, we may ask you to provide certain information to us. It is optional for you to engage in these activities.
You can decide how much personal information to share with us. However, if we are not able to collect certain personal information about you, we may not be able to provide you with certain services, information or assistance that you may require. For example, if you do not provide us with your email address, we will not be able to provide you with any requested documentation, such as a proposal for our services.
If you contact us to make a general inquiry about our business, you decide whether or not to identify yourself or provide any personal information to us, unless you want us to get back in touch with you at a later stage or you would like us to send you further information. You can also notify us that you wish to deal with us by not identifying yourself.
If you have provided consent for us to process your personal information, you can withdraw that consent at any time; however, this will not affect the lawfulness of our processing of your personal information before the time you chose to opt-out.
8. Disclosure of your personal information
We disclose your personal information to third parties for the purposes set out in clause 6. From time to time, this may include third parties outside of Australia. The types of third parties to which we may disclosure your personal information may include:
- third party suppliers who assist us in performing our functions and activities, customer service, IT support, marketing and promotions, administrative support and website maintenance
- if we are required to do so by law
- our employees, agents, contractors and any of their employees and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities from time to time
- other service providers (financial institutions, insurers, legal and professional advisers)
- to detect, investigate, prevent, and address fraud and other illegal activity, security or technical issues
- if requested to do so by government, regulatory and enforcement agencies; and
- other parties to whom we are authorised or required by law to disclose
8.2 Overseas disclosure
We may disclose your personal information to overseas recipients if it is necessary to conduct our business. If we transfer your personal information outside of Australia, we will take reasonable steps to ensure that the overseas recipient complies with all applicable laws in relation to their handling of such personal information. Generally, these include putting in place suitable contractual obligations on the recipient – please contact us if you would like details of these obligations. Our current website is hosted in Australia and our domain is hosted by Dreamscape.
By providing your personal information to us, you give us your consent to disclose your personal information outside Australia. You understand that by giving us this consent, you may not be able to seek a remedy in the overseas jurisdiction if the overseas recipient handles information in breach of the APPs.
8.3 Direct marketing
When you provide your personal information to us, you consent to us using your personal information for direct marketing purposes.
From time to time, we may contact you with information about products or services offered by us, our related entities and our business partners or clients, which we think may be of interest to you. When we contact you, it may be by mail, telephone, email or SMS.
Where we use or disclose your personal information for the purpose of direct marketing, we will:
- allow you to ‘opt out’, or in other words, allow you to request not to receive direct marketing communications; and
- comply with a request by you to “opt out” of receiving further communications within a reasonable time
9. How do we hold, store and secure your personal information?
Where we hold your personal information, we will take reasonable steps to ensure that the information is kept secure and that it will only be accessible by authorised persons. We do this through a mixture of security measures. Where we store your personal information electronically on our systems, we use secure servers through password protection, firewalls, intrusion detection and virus scanning tools to help prevent viruses, malware and unauthorised people accessing our systems. Where we store your personal information offline (such as in hard copy form) we use security measures including identification cards, physical access controls, cameras and alarms. However, although we take reasonable steps, we are not responsible for third party circumvention of security measures on our electronic database or at any of our premises.
We have taken steps to help ensure your personal information is safe. We will take reasonable steps to:
- make sure that the personal information we collect, use or disclose is accurate, complete and up to date
- protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
- destroy or permanently de-identify personal information if it is no longer needed for its purpose
However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
- let us know if there are any errors in your personal information; and
- keep us up-to date with changes to your personal information (such as your name or address)
10. Websites and Cookies
You can remove or block cookies using the settings in your browser, but in some cases that may impact your ability to use some areas on our website.
You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. These other sites may send their own Cookies to users, collect data or solicit personally identifiable information.
11. How to access, correct or update your personal information
We reserve the right to charge a fee for searching for and providing access to your personal information.
We will use our reasonable endeavours to ensure the personal information we hold about you is complete, up to date and accurate, so far as it is practicable for us to do so. If you think that the information that we hold about you is incorrect or out of date, please contact our Privacy Officer.
If personal information we hold about you is incorrect, we will, on your request to correct it and where we are satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading, take such steps as are reasonable in the circumstances to ensure that the information is correct. However, if you request us to correct personal information that we hold about you and we refuse to do so, we will, to the extent reasonable, provide you with a written response as to our reasons for the refusal.
13. Questions and complaints
If you have questions, enquiries, concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, please contact:
The Privacy Officer,
Unit 4, 195 Chesterville Road,
Moorabbin, Victoria 3189
If we receive a complaint about how we collect, hold, use or disclose personal information, we will assign the Privacy Officer (or an alternative authorised representative of us) to coordinate the investigation of the complaint and any potential resolution of that complaint. We endeavour to resolve complaints as soon as is reasonably practicable.